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How to Create a Website That Converts Leads (visitors) into Customers

Folk Creative

Updated: 3 days ago

A beautiful website is great, but a high-performing website that converts leads (visitors) into customers is even better. Here’s how to make it happen:


Start with Clear Goals on Converting Leads into Customers

Define what you want visitors to do on your site. Are you aiming for more bookings, online purchases, or newsletter sign-ups? Your website’s design and content should guide users toward these goals. For example, if your goal is to increase sales, highlight your products and use persuasive calls-to-action (CTAs) like “Shop Now” or “Buy Today.” Clear goals help shape your website's structure, ensuring every element has a purpose.


Prioritise User Experience (UX)

User experience is everything. A site that’s easy to navigate, loads quickly, and functions seamlessly across devices keeps visitors engaged. With mobile users accounting for over 50% of web traffic (Statista), having a mobile-friendly website isn’t optional—it’s critical. Ensure your site’s design is intuitive, with clear menus and minimal distractions, to guide users effortlessly to their desired action.



Whiteboard covered with yellow and pink sticky notes, displaying handwritten text and diagrams, indicating an organised UX brainstorming session.
User Experience process of documenting the way a user will flow through a website.


Use Strong Calls-to-Action (CTAs)

CTAs are the bridge between browsing and action. Phrases like “Get a Free Quote,” “Book Your Consultation,” or “Sign Up Now” tell users exactly what to do next. Place CTAs strategically—above the fold, at the end of content, and on key landing pages—to maximise engagement.


Show Social Proof

Trust is a significant factor in conversions. Include customer testimonials, case studies, or online reviews to demonstrate your credibility. According to BrightLocal, 88% of consumers trust online reviews as much as personal recommendations. Add these elements to build confidence and show visitors that others value your product or service.


Optimise for SEO

To convert visitors, you first need to attract them. Use relevant keywords like "website design New Zealand," "affordable website," or "small business website" to improve your visibility on search engines. Write engaging meta descriptions, compress images for faster loading times, and regularly update your site with fresh content to boost your rankings.

By focusing on these strategies, small businesses in NZ and beyond can harness the power of a professional website to attract customers, build trust, and drive growth. Ready to create a site that works as hard as you do? Let’s get started!


Make Contact Easy

Ensure visitors can quickly get in touch with you. Use a prominent contact form, clickable phone numbers, and live chat options to simplify communication. For local businesses, include your address and a map for added convenience.


By focusing on these strategies, small businesses in NZ and worldwide can harness the power of professional web design to attract customers, build trust, and drive growth. Ready to create a website that works as hard as you do? Let’s get started today!

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